常见问题 FAQ — 德达汽车配件

Question 1

What is the minimum order quantity (MOQ)?

Accepted Answer

Most parts have no minimum order quantity — you can order as few as one piece. Some specialty or custom items may have a minimum batch requirement; please contact our sales team to confirm.

Question 2

How do I search for parts by OEM number?

Accepted Answer

Visit our OEM search portal at products.dedaautoparts.com and enter the original equipment number to find matching parts instantly. You can also contact our technical support team for assistance.

Question 3

Do you offer custom or non-standard parts?

Accepted Answer

Yes, we offer custom parts sourcing and manufacturing. Please provide detailed technical specifications or an OEM sample, and we will assess feasibility and provide a quote.

Question 4

How do I get a price quote?

Accepted Answer

Register for a member account to view product prices. For bulk quotes or special specifications, submit an inquiry via our Contact page and our sales team will respond within one business day.

Question 5

How long does shipping take?

Accepted Answer

In-stock parts are typically shipped within 1–3 business days after payment confirmation. International transit times vary by destination and shipping method: air freight 5–10 days, sea freight 20–45 days.

Question 6

What shipping methods are available?

Accepted Answer

We support air freight (DHL, FedEx, UPS), sea freight (FCL/LCL), rail freight (China-Europe Express), and road transport. We can recommend the best option based on weight, volume, and delivery timeline.

Question 7

How can I track my order?

Accepted Answer

After shipment, we will send you the tracking number and logistics link by email. You can also log in to your account and check the latest shipping status on the orders page.

Question 8

Do you assist with customs clearance?

Accepted Answer

We provide complete export documentation including commercial invoice, packing list, and certificate of origin to facilitate customs clearance. We can also recommend trusted freight forwarders for professional customs brokerage.

Question 9

What payment methods do you accept?

Accepted Answer

We accept T/T bank transfer, Letter of Credit (L/C), PayPal, Western Union, and online credit card payment. Please contact sales to confirm available options for your region.

Question 10

What are your payment terms?

Accepted Answer

Standard payment terms are 30% deposit with 70% balance before shipment. Long-term partners may negotiate credit terms subject to credit evaluation.

Question 11

Which currencies do you accept?

Accepted Answer

We primarily settle in USD. EUR and CNY are also accepted. For other currencies, please confirm in advance.

Question 12

What is the product warranty period?

Accepted Answer

We offer a 12-month or 100,000 km warranty (whichever comes first). Coverage includes material and workmanship defects, but excludes damage caused by misuse or improper installation.

Question 13

Are the parts genuine OEM?

Accepted Answer

We offer three tiers: genuine OEM parts, premium aftermarket (OE-quality), and economy-grade parts to suit different budgets. All products undergo strict quality inspection and come with quality certificates.

Question 14

What if I receive wrong or damaged parts?

Accepted Answer

Please contact us within 7 days of receipt with photos and your order number. After verification, we will ship the correct replacement at no charge or issue a full refund, with return shipping covered by us.

Question 15

Why do I need to register to view prices?

Accepted Answer

Our pricing varies by customer type and purchase volume. By registering, our sales team can offer you the most suitable pricing tier and ensure you receive the best possible rates.

Question 16

How do I create an account?

Accepted Answer

Click the Sign In button in the top-right corner, select the Register tab, and fill in your name, email, and password. You can register with any email linked to WhatsApp, Telegram, or Line, as well as Apple, Microsoft, or Google accounts.

常见问题

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